We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return packages must be postmarked within 30 days of the order delivering to you. Return packages postmarked after this time frame will be subject to denial and sent back to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or order number.
- Shoes must be returned in their original shoe box. The shoe box should not be used as a shipping box. It should be packed in a separate box or shipping mailer.
- Beauty & Wellness products must be returned unused, in their original packaging, and with the seal unbroken.
- Handbags & Purses sold with a dust bag must be returned with their original dust bag.
- Items sold as sets must be returned with the correct sizes as sold.
- Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or otherwise that do not meet our Return Policy mentioned above will be subject to denial and shipped back to you.
To start a return, please refer to our Return Page, or you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 5212 Ocean Blvd, Siesta Key, FL 34242
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return packages postmarked within the first 15 days of the delivery date qualify for free return shipping. Return packages postmarked after the first 15 days of delivery will have a $7 fee deducted from the refund amount.
Online returns and exchanges are shipped using standard shipping. You can always contact us for any return questions at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. No returns, refunds, or online credits are available for final sale items or swimwear of any price.
Online exchanges must be initiated within 30 days from the delivery of the item.
- Online exchanges are limited to exchanges for the same item in a different size.
- Online exchanges are available one time per item.
- Online exchanges are limited to shipping addresses in the US.
- We do not offer exchanges for final sale items.
- No returns, refunds, or online credits are available for final sale items of any price.
- Online exchanges are shipped using standard shipping.
You must postmark your original item within 15 days of the date you initiate the exchange online to avoid being charged for the new item, as well as a $7 fee for the return shipping.
If you have been charged for the new item, we will refund the cost of the original item after we receive it at our returns facility.
All items that are sent back as an exchange need to follow the applicable terms from the Return Policy. Items that do not meet the acceptable conditions listed in the Return Policy will be subject to denial.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
- If you haven’t received a refund yet, first recheck your bank account.
- Then contact your credit card company. It may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Promo Codes: Promotional value is subject to adjustment. For promotions with a minimum required to spend, promotional savings will be deducted from refunds if cancellation or return causes your order subtotal to drop below the required spend.